Refund Policy

This Refund Policy describes when and how refunds are issued on Rift, operated by DEK KEY OÜ. All amounts are handled in US Dollars (USD). Because skins are digital items delivered through Steam, refunds work differently than for physical goods — please read carefully.

All refunds are credited to your Rift wallet. We do not refund to a bank account or card, and credit purchased via card top-up cannot be withdrawn as cash. Refunded credit is available immediately and can be spent on any skin purchase.

Credits purchased via card top-up are used to buy items on the platform and are not refundable for cash; where a purchase transaction fails, the amount is returned to your wallet balance. Funds you earn from selling your own items are a withdrawable balance and are handled through our withdrawal and identity-verification (KYC) process described in the Payment Policy — not as refunds.

If a skin purchase fails to deliver — for example the Steam trade cannot be completed, the item leaves the seller's inventory, or a technical error prevents delivery — the full amount is automatically returned to your wallet. You do not need to file a request; the system handles it and your order page shows the refund.

Once a skin has been delivered to your Steam inventory and the trade is accepted, the sale is final. Digital items that have changed hands cannot be returned. This does not affect your statutory rights where they apply.

For anything not auto-refunded — a wrong item, a non-delivery beyond the expected window, or a duplicate charge — contact us at support@rift.market with your order reference. We aim to review requests within 2 business days and credit approved refunds to your wallet on resolution.

The following are generally not refundable: change of mind after a skin is delivered and accepted; market price movements after purchase; restrictions on your own Steam account that prevent receiving a trade; and breaches of our Terms of Service.

For refund questions, email support@rift.market or write to DEK KEY OÜ, Ida-Viru maakond, Narva linn, Kivilinna tn 15-92, 20607. This policy is governed by the laws of England and Wales.