Cancellation Policy

This Cancellation Policy explains when an order on Rift, operated by DEK KEY OÜ, can be cancelled. You pay in the currency you choose; your wallet balance is kept in US dollars. Because we place your purchase with the seller the moment you confirm checkout, there is no window to cancel after that point.

Items in your cart are not purchased until you confirm checkout. You can add or remove items, or empty your cart, at any time before that with no cost or penalty.

When you confirm checkout, your wallet is charged and the purchase is placed on the market in the same step. We have no way to withdraw a purchase once it is placed, so an order cannot be cancelled after checkout, by you or by our support team. If the seller does not deliver, the order is refunded automatically as described in section 5.

Once a trade offer has been sent and accepted, the skin has been delivered and the order cannot be cancelled. Digital items that have transferred to your Steam inventory are final, except where the item was not as described or the wrong item was delivered — those are handled under our Refund Policy.

An order is refunded to your wallet automatically, with no request needed, if: the purchase cannot be placed at checkout (for example no seller has the item at that price); or the Steam trade is not completed in time and the market cancels the purchase. Our system checks for this every 10 minutes. The refund appears in your wallet history and your order page shows the order as refunded.

For questions about an order, use our contact form (or email support@rift.army) with your order reference, or write to DEK KEY OÜ, Kivilinna tn 15-92, Narva, Ida-Viru maakond, Estonia. This policy is governed by the laws of Estonia.